Returns & Exchanges
At Greenhouse, we prioritize the freshness and quality of our artisanal food products. If your order arrives damaged or doesn't meet our quality standards, we offer a 14-day return window for a full refund or exchange.
Inspect Your Order
Upon delivery, please check your perishable and non-perishable items immediately for any signs of damage or quality concerns.
Contact Support
Email our team at [email protected] within 14 days with your order number and clear photos of the items you wish to return.
Receive Authorization
Our team will review your request and provide a return authorization code along with a prepaid shipping label if a physical return is required.
Process Refund
Once your request is approved, we will issue a credit to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing